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FAQ

FAQ. Your Questions,
Answered Transparently.

We believe in zero fine print and total peace of mind. Here is everything
you need to know about renting with Yucatan Vacations.

INSURANCE, PRINCING & DEPOSITS( The “No Surprises” Guarantee)

  • A: Unlike big franchises that hide mandatory fees, our base rate includes FULL COVER insurance with deductible. This comprehensive package covers:
    • Collision Damage & Theft.
    • Extended Third-Party Liability (up to $4 million MXN).
    • Medical, Legal, and Towing assistance.
    • All taxes and Unlimited Mileage.
    • Up to 2 drivers at no extra cost.

  • A: With our base FULL COVER package, you are responsible for a deductible (ranging from $12,000 to $20,000 MXN) in the rare event of an accident. This amount is simply held (authorized) on your credit card when you pick up the car. Once you return the vehicle in good condition, we release the hold instantly. Please note: For security reasons, we do not accept cash deposits.

  • A: Yes! While our base insurance is highly comprehensive, we offer the following optional upgrades at the counter (prices vary by vehicle type):
    • Tire & Glass Protection: Covers damage to tires, rims, and glass (including the windshield).
    • Zero-Deductible Coverage: Waives your deductible entirely ($0 MXN) in case of collision or theft. (Note: This does not cover stolen car parts, negligence while driving, or misuse).

THE YUCATAN VACATIONS SYNERGY (Housing & Car)

  • A: Absolutely. Booking your “Stay & Drive” with Yucatan Vacations unlocks exclusive VIP benefits. Not only do you get a dedicated local concierge for your entire trip, but we also offer complimentary home delivery—your freshly washed vehicle will be waiting in your rental home’s driveway when you arrive. You will also be first on our list for complimentary vehicle upgrades!

REQUIREMENTS & BOOKING

  • A: You will need three things:
    1. A valid national or international driver’s license.
    2. A valid official ID or Passport.
    3. A major credit card (Visa, MasterCard, or American Express) in the main driver’s name. (We do not accept department store cards like Coppel or Banco Azteca ).

  • A: Our standard rental age is between 25 and 75 years old. If you are between 21-24 or 76-80 years old, you can still rent with us! A small age-related fee will apply.

  • No, we accept all valid national and international driver’s licenses.

  • A: Yes! We allow you to add up to 2 additional drivers to your contract at absolutely no extra cost.

  • A: To lock in your rate and guarantee your vehicle’s availability, a small deposit of only $500 MXN (approx. $25-30 USD) is required. Please note that your reservation is only 100% confirmed once this deposit is received. The remaining balance of your rental will simply be paid at the counter or upon delivery when you receive the keys.

  • If you need a Mexican factura for your rental, you can easily request it at the end of your trip directly at our counter. To save time, you can also request it quickly by filling out our online form [Link to form]. Please note: For tax compliance, we can only issue invoices for payments made within the current calendar month.

  • A: We understand that travel plans can change, which is why we offer a flexible and transparent cancellation policy. If you need to cancel your reservation up to 30 days before your scheduled pick-up date, your $500 MXN deposit is fully refundable—no questions asked.

LOGISTICS & DRIVING IN YUCATAN

  • A: Yes, we offer personalized delivery and return services. We cover Merida city and the Emerald Coast (Chelem, Chuburna, Progreso, Telchac). Depending on the location and time (we offer after-hours services!), a logistic fee may apply.

  • A: Absolutely. Yucatan is the safest state in Mexico. Merida is a large city with moderate, calm traffic, and the highways leading to cenotes, ruins, and the beach are in excellent condition.

  • A: You are never alone. We offer free roadside assistance for mechanical issues related to normal vehicle use. If you have an incident, simply reach out to our local team immediately via call or WhatsApp at +52(999)342.2969, and we will guide you step by step.